customer service

13 Apr

7 Ways to Make Your Customers Feel Important

Am I the only one that wants to feel special when I buy something from a company? The number of times I go to a store to part with my hard-earned cash only to feel like a number once they’ve got my money. On the other hand, when I do get valued as a customer […]

28 Mar

Lack Knowledge and Look Stupid!

The other day I bought an over-the-range microwave from a big box store online and was amazed to discover how little the company’s staff knew about what they were selling. Now, I didn’t expect the customer service rep to understand how microwaves work, but I did expect him to know what extended warranty was applicable from […]