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Delivering Exceptional Customer Service


Facilitator Manual: 71 pages – Participant Manual 65 pages

Delivering exceptional customer service is not easy, so in a climate where it sometimes seems fewer and fewer people care about good customer service, organizations that provide it stand out from the rest.

Do your customer service personnel understand what it means to deliver exceptional service? Understanding the customer mindset, and having strong communication skills are two obvious keys, but what about the subtler things like keeping your cool when the customer is not; dealing with difficult, rude people; or knowing how to defuse someone who is angry? This workshop will give your staff the skills they need to stay calm and professional in any situation, and to provide exceptional customer service, which, in today’s world, is becoming a rare commodity.

Sample Participant's Manual Sample Facilitator's Manual
SKU: WS-DECS Category:


Your BBC Workshops Programs are $1,500 each set. (Prices shown in Canadian funds, taxes extra).

Manuals can be supplied as ePublications, or printed and supplied in a wide range of formats and bindings to suit your needs and budget. All manuals are fully white-labelled to your specifications.

To ensure we provide you with a product that meets all your needs and is fully branded with your logo and information, please contact Paul Abra our publishing and training specialist and he will be happy to give you a non-obligation consultation. Please visit our contact page for more information.

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