Delivering Exceptional Customer Service

Facilitator Manual: 71 pages – Participant Manual 65 pages

Delivering exceptional customer service is not easy, so in a climate where it sometimes seems fewer and fewer people care about good customer service, organizations that provide it stand out from the rest.

Do your customer service personnel understand what it means to deliver exceptional service? Understanding the customer mindset, and having strong communication skills are two obvious keys, but what about the subtler things like keeping your cool when the customer is not; dealing with difficult, rude people; or knowing how to defuse someone who is angry? This workshop will give your staff the skills they need to stay calm and professional in any situation, and to provide exceptional customer service, which, in today’s world, is becoming a rare commodity.