What Is Positively Outrageous Customer Service?

Word count: 698

By Ken Stratford
I recently came home from an extended hospital stay, complete with a three-month, un-groomed beard and badly needing a haircut. I called a local hairdresser where I have been a customer for about a year and made an appointment. On the day of my appointment, as I was about to leave for my appointment and much to my surprise, a young lady employed by the hairdresser showed up at my front door…