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When you can’t supply your usual service or product, who do you turn to so you never say no to a client/customer?
I’ve recently been undergoing a major renovation project on my home. Any reader that’s gone through it themselves knows what a strain it can put on your mental wellbeing and maybe even your family relationships. Throughout the process I’ve met over a dozen competent, polite and helpful tradespeople. It seems there is a pattern; things go fairly smoothly until one of them gets sick, goes on vacation, or gets tied up on another job and announces that they won’t be around for a few days, or a week, leaving you with no stove to cook on, or a plywood floor in the living room…